Shipping & Payment Policies

Shipping Policy:

Shipping Methods:

We offer reliable shipping options to ensure timely delivery of your jewellery. Currently, we provide the following shipping methods:

• Standard Shipping: Estimated delivery within 3-5 business days.
• International Shipping: Estimated delivery within 10-20 business days.

Shipping Costs:

Shipping costs are calculated based on the total weight of your order, the shipping destination, and the chosen shipping method. The shipping charges will be displayed during the checkout process before you finalize your purchase.

Order Processing Time:

We strive to process and ship all orders promptly. Order processing typically takes 1-2 business days, excluding weekends and holidays.

Shipping Confirmation and Tracking:

Once your order is shipped, we will send you a shipping confirmation email containing your tracking information if applicable. You can use this information to track your package online and stay updated on its delivery status.

International Shipping:

We currently offer international shipping to select countries. However, please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an international order.

Shipping Address:

It is important to provide accurate shipping information during the checkout process. We are not responsible for delayed or undelivered packages due to incorrect addresses provided by the customer.

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer support team within 48 hours of receiving the shipment. We will work with you to resolve the issue and initiate a claim with the shipping carrier if necessary.

Payment Policy:

Accepted Payment Methods:

We currently accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Clearpay
• Crypto.com Payments

Payment Security:

Your payment information is securely processed and encrypted through industry-standard protocols. We do not store or have access to your complete payment details, ensuring your financial information remains confidential.

Order Confirmation:

After placing an order, you will receive an order confirmation email containing the details of your purchase, including the total amount charged.

Order Cancellation:

If you need to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been shipped, it cannot be cancelled.

Returns and Refunds:

For information regarding our returns and refunds policy, please refer to the dedicated page on our website. We aim to provide a hassle-free experience and ensure customer satisfaction.

For any other queries regarding shipping or payment please contact us via our 'Contact' page.